Terms of Use: CORE System

Preamble and Structure of Agreement

1. The Platform. These Terms of Use ("Terms") govern the access and use of the online portal, application, and ordering platform, CORE System (the "Platform") operated by Tasty Snack Asia Pte Ltd ("Company", "we", "us", or "our").

2. Services Agreement. These Terms apply alongside and are incorporated by reference into any written Services Agreement, Commercial Contract, or Corporate Account Opening Form (the "Contract") executed between the Company and the corporate client or business entity or any other approved entity ("Client").

3. Precedence. In the event of any conflict or inconsistency between the terms of the signed Contract and these Terms, the provisions of the signed Contract shall prevail, followed by these Terms.

Corporate Accounts & Designated Administrator

4. Corporate Eligibility. The Platform is strictly intended for B2B transactions. Accounts may only be registered by sole proprietorships, partnerships, private limited companies, or corporate entities legally registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) or equivalent foreign authorities or any other entity approved by the Company.

5. Designated Account Administrator. The Client shall designate a primary individual user (the "Designated Administrator") to oversee, manage, and operate the Client's account on the Platform.

6. Authority & Binding Effect. The Client warrants and represents that the Designated Administrator (and any sub-users authorized by them) possesses full corporate authority and power to place legally binding orders, commit corporate funds, modify account settings, and issue instructions on behalf of the Client. The Client agrees that all actions, orders, and communications executed under the Designated Administrator's login credentials shall be conclusively deemed to be the authorized acts of the Client.

7. Credentials & Security. The Client and the Designated Administrator are responsible for maintaining the strict confidentiality of account credentials. The Client must notify the Company immediately at askus@tastysnack.asia upon becoming aware of any unauthorized access or breach of security.

Ordering, Cancellation, & Commercial Terms

8. Order Submission. All orders for food, snacks, beverage items, or catering services ("Orders") submitted via the Platform or submitted directly to the Company constitute an offer by the Client to purchase such items under the pricing and credit terms stipulated in the Client's signed Contract.

9. Order Acceptance. An Order shall only be deemed accepted and legally binding on the Company once explicit confirmation is issued by an authorized representative or automated system of the Company.

10. Form of Confirmation. Such order confirmation may be communicated to the Designated Administrator or Client by authorized personnel of the Company via the Platform, email, instant messaging platforms (including WhatsApp or SMS), or any other form of electronic communication recognized under the Electronic Transactions Act 2010 (Cap. 88) of Singapore.

11. Catering & Custom Orders Lead Times. Catering orders, buffet setups, or large corporate snack dispatches require minimum lead times and cutoff deadlines as displayed on the Platform or specified in the Contract or written electronic communication.

12. Cancellations & Modifications. Any cancellations or modifications shall be subject to acceptance by the Company. If such cancellation and/or modifications cannot be reasonably accommodated, the order shall be deemed to be legally binding.

13. Invoicing and Payment. Payments shall be settled in compliance with invoicing terms as specified in the signed Contract. Late payments shall accrue interest from the due date until full settlement.

14. Platform Access & Fee Modifications.

14.1 Free Access Period

Registration and utilization of the Platform are presently provided at no charge to the Client, subject to compliance with these Terms and the execution of a Contract.

14.2 Right to Introduce Usage Fees

The Company explicitly reserves the sole discretion to implement platform service charges, recurring SaaS subscriptions, optional feature rates, or administrative fees for account operation at any point hereafter. Ongoing interaction with or access to the Platform following the enforcement date shall be conclusively deemed to constitute full acceptance of the revised financial schedule.

14.3 Prior Notice & Announcements

The Company shall issue to the Client at least fourteen (14) calendar days' advance written notice—via electronic mail, portal broadcast regard, or formal notification—prior to the implementation of any updated pricing terms.

Food Safety, Allergens, & SFA Compliance

15. Singapore Food Agency (SFA) Compliance. The Company warrants that all food products, corporate snacks, beverage items, and catering services fulfilled directly or through third-party food operators/caterers on the Platform comply with all applicable regulations, food safety, and hygiene standards enforced by the Singapore Food Agency (SFA) under the Environmental Public Health Act 1987 and the Sale of Food Act 1973.

16. Pre-packaged Snacks and Beverages and Perishables.

16.1 Packaging & Expiry

The Company endeavours to use all reasonable effort to ensure that all packaged food, snacks, and drinks supplied are un-tampered with, properly sealed, and within their valid shelf-life/expiry dates upon delivery.

16.2 Storage Post-Delivery

The Client is responsible for maintaining appropriate ambient, chilled, or refrigerated storage conditions for all snacks and beverages once delivered to the Client's premises. The Company accepts no liability for product degradation, spoilage, or health issues resulting from improper storage, pest infestation, or exposure to environmental elements at the Client's premises after delivery handover.

17. Time-Stamping & Consumption Window (Buffet Catering).

17.1

Pursuant to SFA guidelines, all catered food items intended for immediate consumption (such as warm buffet spreads) will carry a mandatory time stamp label indicating the date and time food was prepared.

17.2

The Client agrees to ensure that all catered food is consumed within the specified safe window. The Company accepts zero liability for food poisoning or health issues resulting from consumption of food beyond SFA time limit or improper food storage at the Client's premises after delivery handover.

18. Allergens & Dietary Requirements.

18.1

Products on the Platform carries dietary tags that are provided by producers (e.g., Halal-certified, Vegetarian, Gluten-Free, Nut-Free) and ingredient information for snacks, beverages, and catering items, products are processed in environments that may handle common allergens (crustaceans, peanuts, tree nuts, eggs, soy, milk). The producers shall be fully responsible and liable for any omission, mislabelling or errors made on such tags.

18.2

The Client is solely responsible for communicating all dietary tags to its end-users/guests prior to the consumption of such by its end-users.

Delivery, Site Access, & Equipment

19. Delivery Logistics. Delivery will be made to the official address(es) designated by the Designated Administrator on the Platform. The Client must provide clear access, loading bay clearances, and security permits necessary for delivery personnel to access the premises.

20. Failed Deliveries. If delivery personnel are unable to access the location or locate the designated contact person upon arrival, the Company reserves the right to unload the items at the reception/front desk or cancel the order. Re-delivery fees or non-refundable charges will apply.

21. Catering Equipment & Property. All physical catering gear, tables, warmer pans, chafing dishes, utensils, and display setups provided by the Company or its vendors remain the property of the Company/vendor. The Client shall be liable for any lost, damaged, or broken equipment while on the Client's premises.

Personal Data Protection Act (PDPA) Compliance and Analytics

22. Data Roles. For the purposes of the Personal Data Protection Act 2012 (PDPA) of Singapore: The Client acts as the Data Controller / Data User regarding the personal data of its employees, Designated Administrators, or event guests. The Company acts as a Data Intermediary / Data Processor processing personal data on the Client's behalf to fulfill orders and operate the Platform.

23. Collection & Use of Data. The Company collects personal data (such as names, corporate emails, phone numbers, delivery addresses, and dietary restrictions) solely to fulfill Orders, process payments, manage B2B accounts, and maintain platform security.

24. Consent Warranty. The Client warrants that it has obtained all necessary express consents from its Designated Administrators, staff, and end-users before inputting their personal data into the Platform.

25. Security & Retention. The Company implements reasonable administrative, physical, and technical safeguards in accordance with PDPA guidelines to protect personal data against unauthorized access, disclosure, or loss. Personal data will be retained only for as long as required to fulfill commercial purposes or legal requirements.

26. Usage Tracking, Anonymized Data, & Predictive Analytics.

26.1 Tracking & Analytics

The Client acknowledges and agrees that the Company may monitor, track, log, and analyze platform usage, feature utilization, order volumes, consumption patterns, product choices, delivery schedules, and interaction metrics across the Platform.

26.2 Aggregation & Anonymization

The Company shall have the perpetual, irrevocable, worldwide, royalty-free right to aggregate, de-identify, and anonymize all transactional data, usage metrics, and consumption information generated through the Client's use of the Platform, such that the resulting data does not contain any personal data or identify the Client or any individual.

26.3 Permitted Business Purposes

The Company reserves the full right to compile, process, disclose, and utilize such aggregated and anonymized data for internal operations, product improvement, machine learning model training, market benchmarking, demand forecasting, predictive analytics, supply chain optimization, industry reports, and other business expansion purposes aligned with the Company's business objectives.

26.4 Intellectual Property in Analytics Output

All datasets, insights, algorithms, analytical models, benchmarks, and derivative works generated from such anonymized and aggregated data shall remain the sole and exclusive intellectual property of the Company.

Intellectual Property & Proprietary Content Restrictions

27. Ownership of Intellectual Property. All intellectual property rights in and to the Platform—including but not limited to software code, platform design, user interfaces, corporate menu curation, meal combinations, custom pantry plans, product photography, image assets, descriptions, and trademarks—are owned exclusively by the Company or its third-party licensors.

28. Limited License. Subject to compliance with these Terms and the signed Contract, the Company grants the Client and its Designated Administrator a limited, revocable, non-exclusive, non-transferable license to access and view the content on the Platform solely for internal business operations and placing Orders directly with the Company.

29. Restricted Use of Platform Content, Images, and Menus. The Client, Designated Administrator, and any employee or agent acting on behalf of the Client expressly agree NOT to:

29.1 Re-use or Commercial Exploitation

Copy, reproduce, download, scrape, extract, publish, transmit, or re-use any information, product imagery, meal descriptions, or curated menus made available through the Platform for any purpose other than evaluating and submitting Orders directly to the Company.

29.2 Bypassing & Vendor Direct-Sourcing

Use the Company's proprietary curated menus, supplier details, or food concepts to bypass the Company, procure services directly from third-party catering vendors or suppliers, or solicit quote comparisons for external procurement.

29.3 Competitive Use

Use any content, imagery, or pricing structure obtained from the Platform to benchmark, develop, or operate a competing B2B snack, food catering, or corporate pantry service.

30. Platform Security & Technical Restrictions. In addition to content restrictions, the Client and Designated Administrator shall not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Platform.
• Deploy automated bots, web scrapers, spiders, or automated scripts to harvest data, monitor availability, or systematically download platform content.
• Circumvent, disable, or interfere with security-related features or digital rights management (DRM) mechanisms implemented on the Platform.

31. Remedies for Breach. Any unauthorized extraction, downloading, or re-use of the Company's curated menus, photographs, or proprietary platform information constitutes a material breach of this Agreement and an infringement of intellectual property rights. In the event of such a breach, the Company reserves the right to immediately terminate the Client's account without refund and seek injunctive relief, statutory damages, and full legal cost indemnification under the laws of Singapore.

Limitation of Liability & Indemnification

32. Exclusion of Consequential Losses. To the maximum extent permitted under Singapore law (including the Unfair Contract Terms Act 1977 (Cap. 396)), neither party shall be liable to the other for any indirect, incidental, special, or consequential damages, loss of profits, loss of business revenue, or loss of goodwill.

33. Cap on Liability. The total cumulative liability of the Company to the Client for all claims arising out of or in connection with the Platform, food delivery, snacks, beverages, or catering services shall be strictly limited to the direct amount paid by the Client for the specific Order giving rise to the claim.

34. Indemnity. The Client agrees to indemnify, defend, and hold harmless the Company, its directors, and sub-contractors from any third-party claims, liabilities, damages, or costs (including legal costs on an indemnity basis) arising from the Client's failure to adhere to SFA 4-hour food consumption limits or proper post-delivery storage for snacks and beverages; breach of PDPA warranties or failure to secure employee consent; unauthorized actions performed by the Designated Administrator or sub-users; breach of the proprietary content restrictions.

Suspension and Termination

35. Termination for Convenience/Contract. Account termination shall be governed by the terms set out in the signed Contract.

36. Immediate Suspension. The Company reserves the right to immediately suspend or restrict access to the Platform without prior notice if the Client defaults on payment beyond the agreed credit terms, the Company suspects fraudulent activity, unauthorized account use, or a cybersecurity risk, the Client breaches material terms of this agreement or the Contract.

Governing Law and Dispute Resolution

37. Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by, interpreted, and construed in accordance with the laws of the Republic of Singapore.

38. Amicable Dispute Negotiation. In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or any Order (including any question regarding its existence, validity, or termination), the parties shall first attempt to resolve the matter through good-faith negotiations between designated senior executives within thirty (30) calendar days of written notification of the dispute.

39. Binding Arbitration. If the dispute is not settled by negotiation within thirty (30) calendar days, the dispute shall be referred to and finally resolved by binding arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

40. Interim Injunctive Relief. Nothing in this Section shall prevent either party from seeking urgent interim, emergency, or injunctive relief from the courts of Singapore or any other court of competent jurisdiction pending the appointment or decision of the arbitrator.

41. Force majeure. In no circumstances shall Tasty Snack be liable for any failure or delay in the performance of its obligations under these Terms of Use arising out of, directly or indirectly, causes or forces beyond its reasonable control, including without limitation strikes, industrial disputes (whether involving the workforce of the Tasty Snack or any other party), failure of a utility service or transport or telecommunications network, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, malicious damage, compliance with any law or governmental order, rule, regulation or direction and interruptions.

42. Contracts (Rights of Third Parties) Act. A person who is not a party to these Terms (including individual end-users or guests of the Client) shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision herein.